Total Quality Management Essay Papers

Quality assurance is an approach taken by organizations to keep aligned to the goal of striving to give the best of service by constantly improving services offered. According to Hoyle, quality is the level to which a set of integral characteristics measure up to required standards which are pre-determined, generally implied or mandatory. Quality assurance systems are put in place to constantly continuously watch and evaluate the organizations performance. This is done by constantly carrying out researches on service delivery. Quality assurance can also be viewed as a process of gauging a given organization against what other similar organizations are doing.