Sample Topic: Strategic human resource management

Topic: Strategic human resource management in Bank Central Asia

Strategic human resource management

Introduction to strategic human resource management

Role of managers in determining the success of strategic goals

Strategic human resource management in Bank central Asia


Bank central Asia is a financial institution that deals with all kinds of banking activities including foreign exchange and loans disbursements. This is a significant organization for the understanding of strategic human resource management. This is a process that has recently been established in most organizations including Bank central Asia. According to Delery (1998), "it is the general approach to the strategic management of the human resource which is dependent on the intentions of the future directions that the organization is to take”. This organization targets manpower issues over a long time. In this, there is concentration on the type of quality results the company expects, and this considerably determines the structure put in place to achieve these results. These human resource strategies are mostly concerned with the development of the service deliveries in a way that is fair, and for the overall improvement of workforce attitude, eventually leading to positive results in the performance appraisal. Strategic human resource management in Bank central Asia is especially useful in this particular industry since it establishes an effective system of talent development and specialization capacity.

The management structure of Bank central Asia is made up of different people working at different capacities for the success of the organization. This includes the chief executive officer, who is at the top of the leadership structure. He oversees all the activities in the organization, and the other managers report directly to him. Others include the financial manager in charge of finance, sales and marketing manager in charge of advertising and sales of the company’s products and services. Finally, is the human resource manager, whose function is to ensure that the company has a reliable workforce. Besides, he also ensures that the needs of the employees are being met adequately and that the working conditions are effective for adequate service delivery.


Role of managers in determining the success of strategic goals in Bank Central Asia

One of the most basic roles of managers in this organization is to create a culture of the organization. This is considered to be the most important since it determines the uniqueness of the organizations and the elements that distinguish it from the other banking institutions. They also determine the philosophy of the organization, and this refers to the guiding principles and believes in the workplace. The other role played by managers in Bank central Asia is ensuring that the people in the organization have a motivational factor that pushes them to work with a positive mindset. Banking can be tiresome owing to the daily responsibilities involved, such as serving the long queue of customers and dealing with figures. The employees, therefore, need a constant motivation if they are to continue working in the organization for long. This is mostly done by coming up with a reward strategy that encourages hard work and innovation. They create the working environment and maintain it at a level that is conducive to both the employees and the organization at large.

The other role played by managers in this organization is to create intra-organizational flows of people related to the strategy of the business. At one time or another, companies are faced with a need to change their strategy. This is mostly as a result of the changing trends in the business world that the organizations have to adapt to if they are to have an advantage in the market. Banks, for example, need to install some automated gadgets that have just arrived in the market to enable them to serve their customers better. The management function in this regard is to look to it that the alterations have been done and that there are people to handle any new duties introduced into the organization. The next role is that of ensuring that the main executives in the organizations are matched with the strategy of the business. "This specifically applies mostly to companies that use product portfolio analysis approach to strategic management and is brought about by the growing interest in meshing strategic planning with executive skills” (Nankervis et al, 2002 pp 108).

Managers, especially, in the human resource department are faced with the role of ensuring that the organization has enough number of employees with different capacities helpful to the organization. Being a bank and considering all the daily operations, this organization needs a relatively large number of employees for their service delivery to be effective. This, according to Begin (1992) requires the "development of a human resource planning system that can come up with accurate forecasts” (379 ) . This is however faced with two major hitches, the first one being lack of reliable data as a result of the incomplete appraisal of employees at the time of hiring. The second hitch is the absence of a strong business strategy link. This means that the "human resource plan is usually a paper exercise most of the time, and it ends up not getting utilized by the strategic decision makers effectively” (Begin, 1992 p. 399).

Finally, in an organization such as Bank central Asia, the managers play the role of "growers, caretakers and undertakers” (Nankervis et al, 2002). Some organizations have different managers for each of these roles, but owing to the profit maximization and cost minimization goals, most modern organizations tend to incorporate all the roles under the job description of one position. This ensures a reduction in cost and increases in effective owing to the belief that more responsibilities lead to greater efficiency in the workplace. Under the grower’s role, the management is supposed to develop policies that will expand the business operations, hence increase the amount of services and goods being offered to the customers. As caretakers on the other hand, they ensure that these operations are run effectively and they also monitor the progress and achievements being made. Finally, as undertakers, they deal with the technical part of the organization that requires skills and specific area knowledge.


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